Frequently Asked Questions

Got questions? We've got answers. If you don't see what you're looking for, contact us — we're happy to help.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, standard delivery takes 5–12 business days. You'll receive a confirmation email with a tracking link as soon as your order ships.

How can I track my order?

As soon as your order ships, you'll receive an email with a tracking link. If you haven't received it within 3 business days of placing your order, check your spam folder or contact us.

Will my order arrive in time for a birthday or special occasion?

We recommend ordering at least 14 business days before your event to allow for processing and delivery. If you're cutting it close, reach out to us at support@jewelzpawsociety.com and we'll do our best to help.

Do you ship internationally?

Yes, we ship to select countries. International customers are responsible for any duties or import fees charged by their country. Not sure if we ship to you? Contact us to confirm your country before ordering.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee on eligible items. If something isn't right, contact us within 30 days of delivery and we'll make it right. See our full 30-Day Paw Promise™ for details.

What if my pet doesn't like the product?

We understand — pets are picky! Contact us within 30 days of delivery and we'll work with you on a resolution. Our 30-Day Paw Promise™ is here for exactly this reason.

What if my item arrived damaged or incorrect?

We're so sorry if that happened. Please contact us at support@jewelzpawsociety.com within 7 days of delivery with a photo of the item and your order number. We'll send a replacement or issue a full refund — your choice.

Products

Are your grooming products safe for sensitive skin?

Yes. The ShedLess™ Pro Grooming Comb features rounded smooth teeth specifically designed to be gentle on sensitive skin — no irritation, no redness. If you have specific concerns about your pet's skin condition, we recommend consulting your vet.

What coat types do your grooming products work on?

Our grooming products are designed to work on short, medium, and long coats for both cats and dogs. Check individual product pages for specific compatibility details.

Contact & Support

How do I contact support?

Email us at support@jewelzpawsociety.com. We respond within 1–2 business days, Monday–Friday, 9:00 AM–5:00 PM EST. You can also use our Contact Us form.

Still have questions? Contact us here — we love hearing from pet parents.