Legal

Refund & Return Policy

🐾 Our 30-Day Paw Promise™

We want you and your pet to love every purchase. If you’re not completely satisfied, we’re here to help. Items may be returned within 30 days of delivery.

✅ Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned: opened grooming products, personalized or custom items, and gift cards.

💳 Refunds

Once your return is received and inspected, we’ll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.

🔄 Exchanges

We replace items that are defective or damaged. Contact us at support@jewelzpawsociety.com within 7 days of receiving your order.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Ready to start a return? We’re here to help.